# Policies & Guarantees ### Policies, Guarantees & Scope Boundaries This section documents the specific policies, guarantees, and limitations that govern how Cupcake Home Improvements performs work. These policies are the practical application of the company’s operating principles and apply unless otherwise stated in writing. *** #### 1. Financial Policies * Cupcake Home Improvements does not require upfront deposits for standard residential projects. * Payment timing and amounts are defined in the written agreement for each project. * Work does not proceed without a signed agreement. * Financing options, when offered, are optional and subject to third-party terms. * Any exceptions to standard payment practices must be documented in writing. *** #### 2. Warranty & Service Policies * Workmanship warranties apply only to installation-related defects as defined in the written agreement. * Manufacturer warranties apply to materials and are governed by the manufacturer’s terms, not by Cupcake Home Improvements. * Warranty coverage does not extend to: * Normal wear and tear * Acts of nature * Damage caused by third parties * Modifications or repairs performed by others * Warranty claims must be reported within a reasonable time after discovery. * Warranty evaluations are based on documented scope, responsibility, and written terms. *** #### 3. Scope & Change Order Rules * Project scope is defined in writing prior to work beginning. * Work outside the documented scope requires written approval. * Changes to scope, materials, or installation methods may result in schedule or price adjustments. * Hidden or concealed conditions discovered during work are not included unless specifically addressed through a change order. * Verbal approvals do not replace written documentation. *** #### 4. Liability & Responsibility * Cupcake Home Improvements is responsible for damage caused directly by its work. * Pre-existing conditions, undocumented defects, or unrelated damage are excluded from responsibility. * Responsibility is determined based on inspection findings, documentation, and written scope. * Liability does not extend beyond the limits defined in the applicable agreement and insurance coverage. *** #### 5. Regulatory & Professional Boundaries * Cupcake Home Improvements does not act as a public adjuster or insurance agent. * Insurance coverage decisions are made solely by the insurance carrier. * Work is limited to licensed and insured trade scopes. * Recommendations are based on observed conditions and professional judgment, not insurance outcomes. *** #### Applicability These policies apply to all residential projects unless explicitly modified in writing. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cupcake-home-improvements.gitbook.io/cupcake-home-improvements-documentation/policies-and-guarantees.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.